Yesterday I saw two great examples from other blog posts about customer service done well. One happened online, one happened offline. The principles are still the same.
The first was a very short post from Jake McKee about how Dell used Twitter to listen and respond.
The second was a great story from Matt Reece about how Whole Foods made a mistake but made great out of it.
In both brief examples we see something small but valuable happen – people working at companines who are willing to listen and make things right. They have systems in place and good people to listen and respond.
You probably remember my Dell story. What are your stories?
